Truly Cleaned - Frequently Asked Questions

1. What’s included in a general clean?
Our General Clean includes dusting surfaces, vacuuming carpets, mopping floors, cleaning kitchen and bathroom surfaces, emptying bins, and light spot-cleaning of marks on walls and doors. It’s perfect for regular maintenance of your home or office.

2. How often should I book a general clean?
It depends on your needs! We offer weekly, bi-weekly, monthly, or one-off cleans. Choose the frequency that suits your lifestyle or business to keep your space consistently fresh and tidy.

3. What’s the difference between a general clean and a deep clean?
A General Clean is perfect for regular upkeep, focusing on high-traffic areas like floors, kitchens, and bathrooms. A Deep Clean goes the extra mile, including tasks like cleaning inside appliances, scrubbing tiles, and descaling taps for a more thorough refresh.

4. Do you bring your own cleaning supplies?
This depends. We can upon request ensure that our team comes fully equipped with all the necessary tools, cleaning products, and supplies to get the job done. We also offer eco-friendly options if you prefer. Alternatively, our cleaners will be using your products

5. How do I book a cleaning service?
Booking is easy! You can reach us via our website’s contact form, by phone, or email. We’ll discuss your needs, schedule a convenient time, and confirm your booking.

6. Can I request special cleaning tasks or products?
Absolutely! We tailor our services to fit your needs. If you have specific requests, such as using a particular cleaning product or focusing on a certain area, just let us know when you book, and we’ll take care of it.

7. How do I pay for the service?
We accept payment via bank transfer, credit/debit card, and PayPal. Payment is typically made after the service is completed.

8. Do I need to be home during the clean?
It’s up to you! Many of our customers provide us with access to their home or office while they’re away. If you prefer to be there, that’s fine too.

9. Do you clean commercial spaces?
Yes! We offer cleaning services for offices, retail spaces, and other commercial properties. Whether it’s a one-off deep clean or ongoing maintenance, we can tailor our service to fit your business needs.

10. What if I’m not satisfied with the service?
Your satisfaction is our priority! If there’s anything you’re not happy with, just let us know within 24 hours, and we’ll return to fix it at no extra charge.